Worldwide shipping and FREE UK shipping on all orders £50 and over

Shipping & Refunds


Shipping 
All orders are shipped using Royal Mail, 48 tracked. There is an option to send Royal Mail, 24 tracked for an additional cost.
We aim to ship your order in 1-2 working days.
Please see below all shipping options. 
Delivery methods Price Est. Shipping time
Tracked 48 £3.80 2-3 Working Days
Tracked 48 (Orders £50 and over) FREE 2-3 Working Days
Tracked 24 £5 1-2 Working Days 
Rest of Europe (Tracked) £10 Please allow 7-10 working days
Rest of World (Tracked) £15 Please allow 7-10 working days
We at Luna Gray are not responsible for delays caused by Royal mail or any custom clearance.
Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return (or exchange), your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Unfortunately as a small business we are unable to offer free returns. To return your product(s) please contact us at hello@lunagray.co.uk and let us know. If your return is accepted please fill out the returns form that came with your package and send it back to us at the following address:
PO Box 13074
ONGAR
CM5 5BR
UNITED KINGDOM

You can always contact us for any return question at hello@lunagray.co.uk.
Unfortunately, we cannot accept returns on sale items.
 
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
If you wish to exchange an item please request using the returns form. Please note postage will only be covered for one exchange after which shipping charges will then apply. Unfortunately, we do not offer exchanges on international sales.